Caregiving

Crossroads House is staffed with trained End of Life Caregivers, aides and volunteers. A specially trained End of Life Caregiver is on call 24 hours a day, seven days a week. Although they are not present in the house 24 hours a day, these End of Life Caregivers are present at least 4 hours a day on weekdays and check in on weekends.

The End of Life Careigvers, aides and volunteers become the resident’s "extended family." They provide care that addresses their physical, social, spiritual and emotional needs, all to ensure a dignified quality of life for their remaining days.

The staff and volunteers provide the same care that would be given to one of your loved ones at home. Hands-on resident care is provided around the clock, which include bathing, preparation of simple meals, assisting with feeding, as well as companionship, emotional and spiritual support.

Simple care procedures such as skin care, medication administration, nebulizer treatments are also performed by the staff, aides and trained volunteers.

The main goals of the End of Life Caregivers are pain management and proper symptom control management. These caregivers work closely with the Certified Home Health agency (Homecare & Hospice, VNA or Home Care Rochester HCR) and their Medical Director(s) to ensure proper symptom control management.

The End of Life Caregivers are also responsible for pre-pouring, labeling and stocking unit dose medication for the residents, as well as supervising the volunteers and para-professional staff.

We also work closely with the CHH agency Medical Director who conducts a physical exam within 24 hours of admission, and prescribes comfort care medications. She is also available for consultation upon the resident's or family's request.